Software Development Engineer III

Job Description

Roles and Responsibilities:
• Responsible for the ServiceNow tool implementation, development, automation, configuration & customization
• Provide expertise on all technical questions related to different ServiceNow applications and implementation
• Responsible for development of the technical solutions, implements them and performs the component integration testing and validations.
• Understand the business needs and the needs to standardize processes, and build into the design
• Understand the large scale thinking and approach needed for success of the project
• Responsible for ServiceNow development
1. Core configuration Platform UI navigation, Portal UI, Glide Scripting, ACL, Script Include, Business Rules, Client Script, UI Polices, Transform Map, Inbound Actions, Email Notification, Workflow, etc.
2. Core application build business rules for events and notifications, perform release upgrades, manage application security
3. Service management create and manage reports, configure Service Level Agreements (SLA) within the tool, create customization and branding for the website
4. User management user access & group management, roles, profiles, user preferneces
5. Data management manage data with tables and CMDB, manage data with import sets and update sets
6. Integration management design and integrate with 3 rd party solutions to meet business need
• Responsible to develop and enhance the ServiceNow instances
1. Develop web services using JavaScript and Glide Scripting for integration with other applications (example:.HR onboarding, monitoring stack, etc.,)
2. Develop new features within RMS instances using XML, workflow, business rules, UI actions, UI policy, client scripts and other related technology
3. Work with infrastructure and other service owners to conduct proof of concept, design, and implement discovery, data certification, service automation, integration, and other related features
Requirements:Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities.
• Expert level knowledge of ServiceNow application and all of its function modules
• Experience with JavaScript XML, HTML and other script languages to develop applications
• Experience with AngularJS, Apache, Glide and/or Jelly scripting and system/process automation (Orchestration)
• Experience with service oriented architecture and web services integration (SOAP, WSDL, REST)
• Experience of integration with other enterprise software systems
• Experience developing custom applications within the ServiceNow platform from the ground up
• Knowledge of ServiceNow technical architecture, especially Mid Server architecture for discovery functionality
• Knowledge of LDAP, MS Active Directory and the integration with ServiceNow
• Knowledge of Performance Analytics is a plus
• Basic network and infrastructure knowledge
• Ability to quickly come onboard and can support current ServiceNow implementation
• Possess excellent problem-solving skills
• Ability to write clearly and communicate information/ ideas
• Ability to understand and interpret technical issues and communicate issues effectively to management and stakeholders, and help team members to trouble shoot and resolve issues
• Ability to listen and appreciate different points of views, and take inputs from all stakeholders and come up with solutions, recommendations, and decisions that are at the best interest of RMS
• 5 -10 years IT experience, with more than 3 years ServiceNow development experience
• ServiceNow administration, development and ITIL certification
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Keyskills :
analyticsapiawsbuyingceleryproof of conceptweb servicesservice levelbusiness rulesproblem solvinggroup managementservice automationenterprise softwarebrandingidentity marketing