Training Manager

Job Description

Amazon Physical Stores is more start-up than big-company, a group of entrepreneurial, analytical, and creative leaders with innovation at our core. We re pushing the state of the art in helping customers shop in engaging, fast and safe ways. To date, we ve created stores that let you use an app to enter, take what you want from our fresh selection, and go (Amazon Go); a smart shopping cart that uses computer vision algorithms and sensor fusion to let you skip the checkout line (Amazon Dash Cart); and contactless services that let you pay, enter or identify yourself (Amazon One). Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you re done shopping, you can just leave the store. Shortly after, we ll charge your Amazon account and send you a receipt. Check it out at amazon.com/go.Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design.We are an internal facing team that is at the core of Amazons Just Walk Out Technology that powers Amazon Go. We are looking for a Training manager to come join us and lead region-specific training operations for CXQO. Please note: This is not a customer-facing team.The role involves coordinating local hiring based on staffing forecasts, scheduling and overseeing the delivery of curricula by local Training Specialists, identifying and reporting gaps in training materials to our central Knowledge Management team, and partnering operations leadership to design scalable, measurable, and effective local quality improvement initiatives as needed.The ideal candidate will be an experienced learning professional and people manager. They will have a strong history of leading successful local training initiatives for queue-based operational associates and hourly leadership. They will also feel comfortable using performance data to identify gaps and opportunities in associates training, to provide input into process and tool improvement initiatives, and to focus process resources on the most meaningful project work., 5+ years delivering instructor-led curriculam 4+ years leadership experience managing training teams (with direct reports) that deliver in-person, instructor-led training materials Experience working with industry standard Learning Management Systems (LMS) to track and measuring training results and learning effectiveness 3+ years of program and project management experience including managing multiple concurrent projects and managing process improvement efforts Experience managing the review and quality assurance processes for training content and materials Excellent communication skills and the ability to work effectively with stakeholders and team members in a global environment Experience analyzing and presenting essential training and performance metrics using tools like Microsoft Excel & Tableau Experience developing and implementing department goals and strategies based on broader organization goals React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts Drives best practices standardization across all sites in region An undergraduate degree in HR Management, Communications, Curriculum Development or other relevant field Ability to travel internationally to work with program stakeholders and assist with operations Available to work irregular hours including nights, holidays, and weekends 7+ years of experience leading training teams that deliver world class training and learning programs Basic audio/video production/editing experience using one or more eLearning tools like Articulate Storyline, Adobe Captivate, Camtasia, Vyond, or similar Experience leading process improvement initiatives to drive reduction in learning curve via peripheral improvements (e.g. improvements to associate tools or policies) Experience analyzing and presenting detailed or advanced metrics using tools like Tableau, data warehouses, SQL, XML or similar Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

Keyskills :
salesshopping cartinductionmachine learningcomputer visionprocess improvementdeliverymicrosoft excelquality improvementproject managementmanagement systemscoachingmissensor fusion