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URGENT HIIRNG FRO CRM

3.00 to 8.00 Years   Noida, Ghaziabad, Gurugram, Delhi   27 Dec, 2021
Royal Star Jobs Hiring For WE ARE HIRING FOR MULTIPLE COMPANIES
Job LocationNoida, Ghaziabad, Gurugram, Delhi
EducationNot Mentioned
SalaryRs 4.0 - 9 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (International),Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

Job briefWe are looking for a Relationship Manager to build and preserve trusting relationships with our customers. Well rely on you to find ways to outperform our competition and maintain our company positive image.To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.Ultimately, you maintain strong relationships with ourcompany clientsto boost our brand and profits in the long-run.Responsibilities

  • Understand customer needs and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Forward upselling and cross-selling opportunities to the sales team
  • Promote high-quality sales, supply and customer service processes
  • Aim to preserve customers and renew contracts
  • Approach potential customers to establish relationships
  • Gain solid knowledge of competitors
Requirements
  • Proven experience as aClient Relationship Manager
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • Problem-solving attitude
  • Excellent communication skills

Keyskills :
customer complaintscustomer servicesalestrusting relationshipsproblem solvingrelationship managementteamworkboostcross sellingservice processessupplybrandmarketingbusinessleadership skillscommunication skillscustomer relationship managemen

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