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Urgently Hired for Service Operations Analyst

1.00 to 9.00 Years   Noida   23 Jun, 2022
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process AnalysisGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Oversees, facilitates, and administers ITIL based service support on a 24x7 basis Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness Focus on Gaps and Process improvements Suggest and share ITIL Best practices and help implement the same Adapts communication techniques for audiences at multiple internal and external levels- Monitor alerts and manage the Critical Incidents from SM perspective and not technicaRequirements: - Knowledge of ITIL Tools - Strong verbal and written communication skills - Strong ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, executive presentationJob Segment: Change Management, Management ,

Keyskills :
service levelcustomer serviceservice deliverychange managementproblem managementincident managementconflict resolutionwritten communicationservice supportitil24x7conflictmanagement

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