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Job Location | Other Bihar |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Telecom / ISP |
Functional Area | General / Other Software |
EmploymentType | Full-time |
1. Enterprise field Service Delivery ownership and customer side deviceDeployment (hardware and services) for delivering Enterprise serviceswithin SLA2. Ownership of field L2 survey, Service delivery, customer material andresources required3. Plan & ensure all the necessary orders, teams & tools availabilityfor Installation and commissioning.4. Lead and document a smooth implementation, Share the progress reportto all concern stakeholders.5. I&C of the enterprise service delivery of Data / Voice links as perbusiness requirement or customer order / Solutions agreed.6. Handover to Operations post acceptance test procedure clearance withthe customer after an end to end testing (as per ATP Document).7. Daily activity monitoring and interaction with vendor partner teamsfor daily and weekly targets achievements.8. Implementation and recording of the inventory details in the OSSprocess / systems.9. Overall service delivery and deployment field activities monitoring &tracking includingCoordination with the Deployment, IP team for the successful completionof the installation and commissioning of the Demarc (L2 Switch) and CPEas per need10. Daily activity monitoring and interaction with vendor partner teamsfor daily and weekly targets achievements. Also Identifying gaps againstvarious milestones to improve efficiency of teams. Facilitating fieldteams with all the necessary process and material support. MaterialForecasting ( CPE / L2 Switch ), short shipments & relevant mitigationplan. Preparation of reports for weekly reviews., A. Core RIL Competencies:i) Customer Focusii) Communicationiii) Managing Ambiguityiv) Detail Orientationv) Entrepreneurial MindsetB. Business / Function-specific Competencies (Technical /Functional):i) Project Managementii) Telcom Network solution for enterprise customers
Keyskills :
field serviceservice deliveryatpsurveyvendortelcomtestingbusinesshandoverinventoryrecordingownershipoperationsmonitoringdeploymententerprisemilestonespreparationinstallation