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Account Delivery Management

15.00 to 17.00 Years   Pune   29 Oct, 2020
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Account Delivery Management
  • Good To Have Skills :Account Management
  • Job Requirements :
      • Key Responsibilities : Manage relationship between ATCI and client/internal IT teams Stakeholder management Manage technology infrastructure transition projects Manage escalations Provide account management services to entrusted accounts/contacts Service management and reporting Support quality program implementations Plan and manage business continuity tests Support external and internal audits
      • Technical Experience : Experience with Technical Account management, Client relationship, business development and IT security Hands-on experience with configuring enterprise network, voice, desktop and server infrastructure 2nd world language ITIL/PMP certification Managing small team
      • Professional Attributes : Strong communication skills verbal/written Technical background IT operations ITIL Concepts Basic understanding on Network Topologies Highly organized with attention to detail Strong interpersonal and negotiation skills Good presentation skills Proficiency in English Advanced Excel user
    • Educational Qualification : 15 years of formal education
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Keyskills :
it securityit operationsadvanced excelaccount managementservice managementnegotiation skillsnetwork topologiesenterprise networkclient relationshipbusiness continuitypresentation skillsmanagement services

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