hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Analyst, Specialist, Data Analyst, Technology and Operations

3.00 to 5.00 Years   Pune   13 Oct, 2021
DBS Asia Hub 2
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

*Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose

  • To process the Payment Operations activities and render efficient and high quality Customer Service on Digital Payment, e-Tax related activities
  • To adhere to SL, TATs for payment processes including (but not limited to) UPI, IMPS, Billdesk settlement and recon and E-Tax Payments
Key Accountabilities
  • Ensure activities UPI/ IMPS/ e-Tax/ Billdesk operations are adhered with respect to process guidelines and is completed within agreed SLA/ TAT
  • Ensure UPI/ IMPS related transaction reconciliation accuracy with NIL breaks
  • Ensure Refund processing and Charge Bank claims within stipulated TAT
  • Minimize GLAO breaks
  • Ensure e-tax payments are processed within appropriate timelines for both channels i.e. Branch & IDEAL Online
  • Minimize errors/ dashboard reporting
  • Obtain minimum satisfactory audit rating for each Group / Regulatory audits for CBG OPS
  • Alignment to standard operating procedure and operations handbook
Job Duties & responsibilitiesPayments Related (e-Tax, UPI, IMPS, Billdesk):
  • Ensure tasks/ activities pertaining to processing of e-Tax requests are acknowledged and either processed or rejected as per defined guidelines
  • Ensure appropriate communication is sent out to stakeholders well in advance in accordance with the agreed TAT
  • Ensure Charge bank claims are raised with NPCI as per timelines and meet required SLA/TAT
  • Ensure that transaction ageing analysis for pending reconciliation entries are tracked and processed within SLA/ TAT
  • Ensure that reconciliations are completed on resolved within T+3 and risks/issue mitigated
  • Review efficiencies of processes & support Line manager in improving processes
  • Error rate to be evaluated on monthly basis and errors to be reduced
  • Ensure financial transactions posted are clearly documented and archived on same day
  • Identify opportunities of customer journeys and take up projects in achieving successful customer journey s
  • Ensure mandatory training hours are achieved and met
  • Ensure financial transactions are monitored thru maker checker within one another and to take full ownership on the same
  • Issue Tracking & Follow up and timely escalation is done
  • Monitoring Daily Performance of OSP
  • Incident / Dispute Escalation
  • Regular SOP update
Required Experience
  • Minimum of 3+ year of experience in similar role
  • Knowledge on Dispute management processes preferred
  • Knowledge on types of tax payments (e.g. Direct/ Indirect/ State/ Customs etc.)
  • Basic Knowledge of Banking Regulation (KYC) & Internal Control Guidelines
Education / Preferred QualificationsMinimum of graduation from recognised universityCore Competencies
  • Digital Payments Landscape
  • Processing with eye for detail, data accuracy and good typing skills
  • Good interpersonal and excellent communication skills.
  • Effective control measures and governance standards
  • Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle
  • Good interpersonal & analytical skills
Technical Competencies
  • Knowledge on Digital Payments
  • Customer Relationship
  • Retail Banking Operations
  • Communication skills
  • Digital strategy adoption
Work Relationship
  • Team work & management
  • Stakeholder management
  • Customer experience & joyful banking
,

Keyskills :
customer servicesqlmicrosoft exceldispute managementcustomer relationsregulatory auditscustomer journeysstandard operating procedurephotographic memoryinternal controldata analysisreporting

APPLY NOW

Analyst, Specialist, Data Analyst, Technology and Operations Related Jobs

© 2019 Hireejobs All Rights Reserved