Application Support Engineer-DevOps

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associates Degree Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamIn today s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.What you will be doing This position is responsible for implementing and supporting best practices and procedures in version control, software development lifecycle management, application build management, application distribution and deployment management, and other software configuration management activities including CI-CD. Sets up moderately complex projects in the version control tool, creates and troubleshoots distributed builds/compiles, as well as trains and consults with development teams on how to use the tools. May require some scripting or coding responsibilities.What you bring:GENERAL DUTIES & RESPONSIBILITIES Must have 3-5 years experience in a professional and commercial software development company. Must have excellent communication skills and experience working in a team setting. Must be able to perform under pressure Must be willing to work a flexible schedule. Ready to work in shifts (24x7)Shares in developing effective configuration management strategies and solutions for existing and new products. Analyzes the software development lifecycle for process improvements and automation opportunities. Exposure to third party source control, version control, build, and distribution tools will be added advantage.Working knowledge of Windows and Linux environments.Must be willing to learn newer technologies as needed. Troubleshoots internal software automation tools and utilities. Performs application conversion, configuration and release deployment duties. Experience with automating CI-CD and whole DEVOPS CYCLE would be plus. Exposure to Cloud and performing installations/deployments on cloud is good to have. Support and assist in development of continuous integration and other build/deployment process and quality improvements Responsible for proper deployment of builds to designated internal environments as needed. Must proactively trouble-shoot and resolve software build/deployment issues, works well within team and across different teams as required.Experience working with WebLogic, JBOSS, Tomcat, and other middleware technologies.Knowledge with Oracle and SQLServer (plus but not required)o Installation/deployment of applications on different internal and external environments like QA, TEST, UAT and PROD.o Production support activities, monitoring and patching activities.o Experience in Application Managed Services will be desirable.o Managed Services support for Applications on cloudo Exposure to Docker, Kubernetes AKS and EKS clusters, OCP based deployments and support.o Troubleshoots internal software automation tools and utilities.o Exposure to Incident management, Change Control and Change Management.o Exposure to ITIL processes would be pluso Working experience on productions systems are definite plus.o Familiarity with Citrix, the Citrix Publisher, VMware.o Scripting languages such as PERL, JYTHON and SHELL scripting for Linux/UNIX.o Working experience with Confluence and Jira will be usefulEDUCATION REQUIREMENTSBachelor s degree in computer science or the equivalent combination of education, training, or work experience.GENERAL KNOWLEDGE, SKILLS & ABILITIES Considerable knowledge of change and release management principles, procedures and techniques Demonstrated technical aptitude and ability to think and solve problems creatively Proficient troubleshooting skills Ability to effectively collaborate and communicate with others Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment Ability to respond to requests under tight deadlines in a dynamic working environment Must be customer focused, well organized, self-motivated and self-directed Proficient analytic, organization and communication skills Demonstrated understanding of source code management concepts and/or software development lifecycles Familiarity of standards and best practices relevant to the information technology industry, e.g., ITIL, COBIT, CMM) Knowledge of basic problem resolution and escalation practices Knowledge of FIS products and services Knowledge of operating system, security and database software Experience with object oriented and structured programming languages Experience with scripting languagesPerform deployments of new software releases upgrades to internal and customer environments.Work with development and quality assurance to trouble-shoot and resolve software deployment issues.Document installation process and the details of the environments created.Responsible for accurate deployment/installations of builds to Customer Environments.Maintenance and Management of Critical Systems/tools like Jenkins, Git/BitBucket, Jira and Confluence.Must learn and maintain knowledge of software components as necessary to support application builds and deployments and maintaining production environments.What we offer youo A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitieso A broad range of professional education and personal development possibilities FIS is your final career step!o A competitive salary and benefitso A variety of career development tools, resources and opportunitiesWith a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor s 500 Index.FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.FIS JOB LEVEL DESCRIPTIONDeveloping level professional role. Moderate skills with high level of proficiency. Provides second level support for production issues and changes affecting internal and/or external clients. Manages issues through the issue lifecycle. Able to multi-task within a complex operational environment, demonstrating flexibility in approach towards new and varied exception circumstances. Develops and implements solutions that require analysis, research, and independent decision making. Works on small to large, complex projects that require increased skill in multiple technical processing environments. Possesses systems knowledge in at least one specific business area. Works on one or more projects as a team member or occasionally as a project lead. Coaches junior production/operations support staff. Works under general supervision with latitude for independent judgment, and decision making. Updates project plans and/or documentation as needed. May consult with senior peers on certain projects. Communicates with internal teams and/or clients regarding problem solving, testing, and related activities. Typically requires two or more years of production/operations support experience.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
sqlunixlinuxsql servertroubleshootingsoftware development life cycleapplication managed servicessoftware configuration management