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Apply for AVP/Head - Learning/Development/Training - BPO

14.00 to 24.00 Years   Pune   21 Mar, 2023
KellyOCG
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    We have an Opportunity for a reputed service based MNC-Pune- AVP- Learning /Development-Training Head-Pune.Interested candidates contact me on hidden_mobile at morning 10.a.m.A. Position Summary:The objective of this role to bring efficiency and alignment of business units of our current pre-process & process training team, and convert this into Talent Transformation Business Unit (TTBU) at an Enterprise level. Success metrics and deliverables will include:1. Create a proactive enterprise Pre-process & process training capability under TTBU across the enterprise with high training throughput2. Create a sustainable training bench for the enterprise and supply talent to all business units within pre-planned TAT to avoid revenue leakageB. Pre-requisite for the roleEssential Qualification and Work Experience:1. Graduate/PG2. 14 + years of experience in delivering and managing training function in a BPM environment in the US BFSI / Mortgage domain3. Exposure to implementing effective training programs in a classroom and virtual environment 4. Has experience in identifying and mapping future key skill requirements for training proactively5. Managed mass performance assessments and improvement enabled by technology / process6. Certification in Training Delivery / Content Development / Knowledge Management Technical/Soft Skills:1. Content Creation and Management2. Planning and scheduling 3. Training Need Analysis 4. People Management skills5. Exceptional interpersonal and communication skills6. Proficiency in MS office and leading training software Preferred work experience & Qualification1. MBA or equivalent degree2. Learning & Development experiencePreferred Technical/soft skills1. Exposure on data analytics2. Project management skillsC. Essential duties and responsibilities include the following (other duties may be assigned)1. Proactively Identify process training needs basis stakeholders requirement2. Proactively Analyze resource forecast on timely basis with business and transition team3. Plan and implement TTBU process training basis organization growth plans and goals4. Evaluate process training programs and support training function wherever required5. Monitor training performance and take necessary corrective action involving all stakeholders6. Assess capability gaps, devise strategy and programs to bridge the gaps7. Track and report employee success and progress8. End to end business training governance and seek leadership support if needed9. Build strong TTBU process training model and team to delivery to organization needs10. Evaluate process trainers and up skill the training team to meet organization needs 11. Prepare and monitor TTBU budget for process training programs and workshops12. Strong analytical skills, logic, reasoning skills and interpretation to resolve problems 13. Maintain good rapport with clients and stakeholders with regular communication14. Risk management - identify, assess and address risks involved 15. Manage TTBU process training metrics for regular report outs 16. Reporting the performance of TTBU process training function to leadership team17. Seamless and proactive delivery of pre-trained talent to the BU- s18. Seek continuous feedback from BUs19. TTBU Training Process Standardization and management,

Keyskills :
training need analysisstrong analytical skillsms officeneed analysistraining needsrisk managementprocess trainingcontent creationreasoning skills

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