Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
* Duties and Responsibilities - Daily Target achievement of assigned work and duties End to end resolution on customer complaints with 100% close-looping Optimise Productivity and improve Quality with the assigned work Timely responses with resolution to Social Media and RBI and Senior Management complaints Audits to improve processes and reduce Complaints Highlight any point of improvement in product and process basis audit observations Capture customer VOC in case of any escalation or complaint and highlight to relevant stakeholders for improvement CSAT / NPS Target achievement and delivery of actions to improve service Monitor and audit cases on a daily basis to ensure quality and eliminate any chances of financial loss/fraud , * Should have 3 years of experience in managing Experience and Service Prior experience in handling service processes and understanding customer needs Should be passionate about Customer Experience and close eye to detail Should have collaborative work style to engage with peers & colleagues across the company. Should have average communication skills Self-motivated and a self-starter Should have good hands on experience working on MS office and Excel Should have good knowledge of internal facing systems like Finnone, Pennant, CRM and Customer eye
Keyskills :
salesmisaccountstatbankingms officesocial mediasenior managementservice processestarget achievementcollaborative workcustomer complaintscustomer experiencecommunication skillsrbicsat