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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
In this role, youll become an expert on our products which use the latest technologies and provide technical support to customers primarily through phone, ticketing system and remote sessions. You will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. Your customers may often include engineers and highly skilled technical people. Hence you will need to continuously develop your technical / troubleshooting skills by various means and keep yourself updated on our products.Primary Job Responsibilities :Provide technical support to Screen Magic customers on our enterprise communication products and ensure they are successful.Diagnose problems with the product, troubleshoot customer issues and provide solutions in a timely manner.Exceed customer expectations by providing outstanding customer serviceDevelop relationships and collaborate with developers, product managers, account managers and sales to provide creative solutions and improve customer satisfactionContribute to the product knowledge base while working on customer issuesRequired :2 to 4 years of experience in technical / customer support domain. Exposure to international customers preferred.Excellent written and verbal communication skills.Good troubleshooting skills and a passion for problem solving and investigationAbility to work under pressure with conflicting priorities and deadlines, yet maintain a customer-centric focusKnowledge and experience of Salesforce CRM administration preferred. Candidates with no experience but excellent knowledge of Salesforce fundamentals will also be considered.,
Keyskills :
musicmaking knowledgebase problemsolving customerservice loyaltyprograms productknowledge alesf cecrm customersupp technicalsupp