Banquet Manager

Job Description

Posting Date Nov 15, 2021Job Number *******2Job Category Event ManagementLocation The Westin Pune Koregaon Park, 36/3-B Koregaon Park Annexe, Pune, Maharashtra, India VIEW ON MAP Brand Westin Hotels & ResortsSchedule Full-TimeRelocation NPosition Type ManagementLocated Remotely NAt Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.JOB SUMMARYDirects and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.CORE WORK ACTIVITIESManaging Banquet OperationsProjects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).Applies knowledge of all laws, as they relate to an event.Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.Adheres to and reinforces all standards, policies, and procedures.Maintains established sanitation levels.Manages departmental inventories and maintains equipment.Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.Schedules banquet service staff to forecast and service standards, while maximizing profits.Assists team in developing lasting relationships with groups to retain business and increase growth.Participating in and Leading Banquet TeamsSets goals and delegates tasks to improve departmental performance.Conducts monthly department meetings with the Banquet team.Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.Acts as a liaison to the kitchen staff.Leads shifts and actively participates in the servicing of events.Ensuring and Providing Exceptional Customer ServiceSets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels.Responds to and handles guest problems and complaints.Empowers employees to provide excellent customer service.Ensures employees understand expectations and parameters.Strives to improve service performance.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Reviews comment cards and guest satisfaction results with employees.Conducting Human Resources ActivitiesCommunicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.Observes service behaviors of employees and provides feedback to individuals.Monitors progress and leads discussion with staff each period.Participates in the development and implementation of corrective action plans.Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.Attends and participates in all pertinent meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law., Posting Date Nov 15, 2021Job Number 21133702Job Category Event ManagementLocation The Westin Pune Koregaon Park, 36/3-B Koregaon Park Annexe, Pune, Maharashtra, India VIEW ON MAP Brand Westin Hotels & ResortsSchedule Full-TimeRelocation NPosition Type ManagementLocated Remotely NAt Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.JOB SUMMARYDirects and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.CORE WORK ACTIVITIESManaging Banquet OperationsProjects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).Applies knowledge of all laws, as they relate to an event.Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.Adheres to and reinforces all standards, policies, and procedures.Maintains established sanitation levels.Manages departmental inventories and maintains equipment.Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.Schedules banquet service staff to forecast and service standards, while maximizing profits.Assists team in developing lasting relationships with groups to retain business and increase growth.Participating in and Leading Banquet TeamsSets goals and delegates tasks to improve departmental performance.Conducts monthly department meetings with the Banquet team.Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.Acts as a liaison to the kitchen staff.Leads shifts and actively participates in the servicing of events.Ensuring and Providing Exceptional Customer ServiceSets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels.Responds to and handles guest problems and complaints.Empowers employees to provide excellent customer service.Ensures employees understand expectations and parameters.Strives to improve service performance.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Reviews comment cards and guest satisfaction results with employees.Conducting Human Resources ActivitiesCommunicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.Observes service behaviors of employees and provides feedback to individuals.Monitors progress and leads discussion with staff each period.Participates in the development and implementation of corrective action plans.Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.Attends and participates in all pertinent meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.,

Keyskills :
banquet operationsservice standardsproduct qualitymarketinghuman resourcescorporate liaisonbeverageguest satisfactioncorrective actionevent managementcateringsalesbehavioral trainingbar