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Bentley Communities Program Manager

2.00 to 7.00 Years   Pune   21 Jan, 2022
Bentley Systems India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Bentley SystemsBentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the worlds infrastructure sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequents leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million in 172 countries.www.bentley.comRole Summary A Community Program Manager is responsible for creating and managing the online voice of the support organization to build brand awareness and loyalty within the online community. This includes self-service via the Community forums and knowledge base articles.The Community Program Manager has lead role in planning, executing, monitoring, managing, and closing projects to support Bentley Communities and Knowledge Base within stipulated time frame and budget while providing all stakeholders with timely, key updates/communication.Key Responsibilities

  • The community manager will be responsible for defining and implementing processes to create a strong brand identity.
  • Ensure Community Owners follow processes for maintaining and updating each community
  • First point of contact for users, thus developing an relationship with the online community.
  • Manage and organize plan for all upgrades and other infrastructure needs to keep the site up and running (including BCP)
  • Create engaging content for all platforms, including questions, articles, social media posts, newsletters, and videos.
  • Engage with the online community and respond to comments and requests.
  • Implement and document processes for managing the forums, wiki articles, etc.
  • Identify and engage with moderators of each community to ensure best practices
  • Analyze web traffic and relevant community metrics.
  • Relay community feedback to relevant internal stakeholders.
  • Devise and implement community communication initiatives.
  • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
  • Create Roadmap each year on how to grow and expand user engagement
  • Manage all user feedback and implement process improvements to ensure user ease of use of site and satisfaction
Communication & Collaboration
  • Align team members with awareness and participation needed for program
  • Identify SMEs & Assign tasks to relevant stakeholders within Bentley
  • Prompt, timely updates to all stakeholders on status of projects
Education and Experience
  • A college degree in communication, English, journalism, marketing, or related experience may be required.
  • Proficient in Google Analytics.
  • Preferred at least two years of experience managing web platforms.
  • Desired previous experience with Verient (Telligent) Comunity platform.
Knowledge, Skills, & Abilities
  • Knowledge of online forum trends and techniques.
  • Knowledge of website analytics and reporting metrics
  • Excellent Communication skills
  • Ability to set clear and reasonable goals/objectives
  • Strong Presentation Skills
  • Agile Project Management Skills
  • Time & Budget Management
  • Ability to collaborate and engage with colleagues both in and outside team
  • Schedule Management - organizational skills to coordinate, manage deadlines, meetings, risks, etc.
  • Scope management
  • Exhibit leadership skills
  • Strong decision-making skills
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.Job Segment: Engineer, Wastewater, Water Treatment, Engineering ,

Keyskills :
web trafficsocial mediabrand awarenessprogram managementagiledeliverymanagementproject managementknowledge basepublic workswaste waterwater treatmentglobal economymodeling simulation

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