Billing Agent, Transcon

Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptionalcustomer service within the Transcon Department and remaining focused on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company s policy and procedures.Service Provider ManagementEnsure to work only with 100 approved SP PU&D ConnectivityOperationsComply with company controls, policies, procedures, processes including the credit policy Participate in daily huddle meetings and Supervisor meetings when is needed Hazardous Materials Certification (HAZMAT Preferred) Global logistics Industry Knowledge Basic Local Knowledge for Compliance Provide feedback of Employee Satisfaction initiatives Contribute to the effective weekly department meetings with team Ensure accurate and timely billing of customers and vendors Effectively execute within the Transcon department, assisting our relentless pursuit of efficiency and operational excellence: Performance Management: Support oversight, including self assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively. Exception Management: Help key all exceptions to provide visibility internally (controlled) and through interacting with our customers (uncontrolled). Help identify areas to improve the process in a more efficient way to offer customers better cycle times, service while improving margins. Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service. Make certain that client specific instructions are followed to properly process shipments and invoices. Properly use all Expeditor systems and tools, especially CFIT, ETMS, CRM, ECCO, EDOC. Log files correctly and timely with proper codes, trace types and events. Ensure that all correspondence within business unit is handled timely and professionally. Maintain highest compliance levels for all applicable Transcon requirements. Escalate issues to Transcon Management team timely when needed Account Management at every Level. Meet KPI Standards in accordance with the Company s Procedures (RDL, DLV, POD) Meet compliance at all times (internal and external) in accordance with government regulations.Training & Personnel DevelopmentComply with the 52 hour training per year (4.33 per month). Complete all mandatory training timely Self DevelopmentCultureExemplify Our Culture, Mission and Goals Follow the 10 Critical Success Factor Help build healthy cross functional relationship and work environment, promote team spirit and cohesiveness in the department Security, Health and SafetyResponsible to inform immediately to the Branch s Health and Safety representative any unsafe condition that could put employees at risk in the work place environment. Responsible to inform immediately to the Branch s Health and Safety representative any incident or accident, regardless if the affected employee does not look hurt. Requisitos QualificationsTo be the most effective in this position we are looking for the following skills and experience: 6 month to 1 year of experience in the logistic field or domestic transportation preferred. Customer Satisfaction oriented. Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication. Time management skills and attention to detail. Problem solving skills Strong organizational skills and ability to multitask. Ability to complete the work within standard procedures, guidelines and office policies. Self driven personality and good business sense are expected. Computer skills, including knowledge of Microsoft Word and Excel applications. English and Spanish fluency. Commitment to Exemplify our culture at all times Ubicaci n del empleo Datos del mapaDatos del mapa 2019 Google, INEGIDatos del mapa 2019 Google, INEGI Datos del mapa 2019 Google, INEGIAccede a tu cuenta para ver un mapa de Google a tu medida.27 3050.7 N 99 3344.9 WGuarda este lugar en tu mapa de Google.Copia el enlace y abre WeChat para compartirlo.Copiar en el portapapeles Compartir en WeChat Utiliza el C digo QR Scan en WeChat y haz clic para compartir.Billing Agent, TransconCarr Al Aeropuerto, La Sand a, Nuevo Laredo, Tamps., M xico,

Keyskills :
management skillscustomer serviceaccount managementmicrosoft wordteam spiritcommunication skillscomputer skillsproblem solvingtime management