BizOps Engineer II

Job Description

BizOps Engineer II Job Description/Roles and Responsibilities:The Consumer Data Management Business Operations team is looking for a Site Reliability Engineer who can help us solve problems and play a key role in our daily operations.- Are you a born problem solver who loves to figure out how something works - Are you a CI/CD geek who loves reaching high maturity level of automated deployment - Do you have a low tolerance for manual work and look to automate everything you can - Are you ready for the stepping into and adapting the latest tools and technologies in the NextGen Data warehousing/ETL/Streaming world.Skills: tExperience in one or more of the following is preferred: Java, Python, Shell Scripting, Perl or Ruby. tShould have good exposure to the Unix Operating System and Shell Commands. tShould have working experience on databases like Oracle, Netezza, SQL Server etc. and SQL queries. tShould have experience on supporting/developing ETL data pipelines in Apache NiFi. tFor work on our dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required. tExperience in Big Data Ecosystem Tools like Hive/Impala/Spark is preferable. Good to have Kafka streaming services exposure. tCommunication skills and experience in a collaborative working environment a must. tProblem solving skills and experience in performing root cause analysis across multiple integrated applicationsResponsibilities:Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement.Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concernsSupport services before they go live through activities such as system design consulting, capacity planning and launch reviews.Maintain services once they are live by measuring and monitoring availability, latency and overall system health.Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems.Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recoverWork with a global team spread across tech hubs in multiple geographies and time zonesShare knowledge and mentor junior resources.Qualifications: tBS/BE/BTech degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. tExperience with algorithms, data structures, scripting, pipeline management, and software design. tSystematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. tAbility to help debug and optimize code and automate routine tasks. tWe support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. tInterest in designing, analyzing and troubleshooting large-scale distributed systems. tWe need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.Mission:The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.,

Keyskills :
unix operating systemcontract managementdata managementbomstrong communication skillsroot cause analysisassembly drawingsconsulting