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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
This indent is to find an experienced administrator that can manage HPSM platform (version 9.30.274 274).Roles and responsibilities include:1)The platform is not supported by the vendor HP. The individual should have excellent understanding of the ServiceManager platform and should be able to quickly understand and learn the architecture and environment at Quest.2)The individual should be able to handle all technical issues and new requests with minimal or no technical guidance.3)Day to day tasks include User Administration, Group Management activities, creating new Catalog Items, Maintaining existing Catalog Items, creating new workflows, modifying existing workflows in the system as deemed necessary by business.4)Since the platform is old and unsupported, the individual will be responsible for perform Weekly Maintenance activities of restarting the application components and doing health checks of the environment after the maintenance activities.5)Generate reports and publish them to business as requested.6)Perform other duties as assignedAs a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents ,
Keyskills :
subject matter expertisetechnical subject mattertrend analysisgroup managementbusiness meetingscorrective actionsvendor coordinationservice improvementuser administrationcustomer satisfactionknowledge acquisition