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Center of Excellence (COE) Consultant

5.00 to 10.00 Years   Pune   12 Oct, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD,General / Other Software
EmploymentTypeFull-time

Job Description

The Senior Solution Specialist works with customers to architect and implement Veritas Solutions for customers, and provides technical support when there are technical challenges. The individual will be part of a larger group of technical specialists that deliver solutions for customers and troubleshoots issues remotely. The person will deliver services through a structured method of solution planning, design, implementation, and operationalizing Veritas products and solutions.RESPONSIBILITIES:

  • Deliver Veritas Consulting Services engagements, including but not limited to: implementations, upgrades, configurations, assessments, health checks.
  • Troubleshoot and resolve issues. Provide guidance to customers.
  • Interact with customers, partners, Veritas personnel, and third-party vendors to understand and satisfy customer requirements.
  • Focus on Veritas Products and solutions, such as Data Protection, Storage, Information Availability, Ransomware and data recovery.
  • Develop and manage client relationships, ensuring ongoing client satisfaction and quality assurance on delivery of projects.
  • Identify, troubleshoot, and resolve technical issues.
  • Deliver services based on in-scope solution or assigned tasks; provide regular updates to technical delivery leaders, and escalate out-of-scope requests or issues in a timely manner.
  • Collaborate with other team members, program/project managers, and technical teams to deliver engagements and/or escalate/resolve issues.
  • Meet or exceed performance metrics, such as timely completion of assignments, utilization, billable hours, and customer satisfaction.
EXPERIENCE & QUALIFICATIONS:
  • Bachelors Degree or equivalent.
  • Minimum 5 years of relevant experience with Veritas Products, solution implementation, troubleshooting, and root cause analysis. In-depth specialization with one or two Veritas products.
  • Experience understanding networking and system operations and/or administration.
  • Ability to work independently and deliver projects to customers, engaging others when necessary.
  • Strong customer focus and skills.
  • Excellent communication and presentation skills, both written and oral.
  • Willingness to learn and adapt in dynamic environments.
SKILLS DESIRED
  • Overall Unix/Linux/Windows system experience.
  • Experience with Veritas Products.
  • Some scripting and development background (Perl, DOS batch scripting etc. VBScript, Java/C a plus).
  • Database administration experience a plus (Oracle or SQL preferred).
  • Project/program management understanding.
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Keyskills :
customer focusquality assurancefortune 100root causecustomer supportdata servicesproduct portfoliosystem operationsenterprise datatechnical supportfortune 500

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