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| EmploymentType | Full-time |
Cisco UCCE L2 SupportProvide Remote Technical Support UCCE/UCCH contact center platforms at global customer sites and also hosted in IDCs Remote troubleshooting, problem isolation and resolution Skills: Incident & change Management supporting Cisco UCCE/UCCH Contact Center Platforms Experience on Cisco Hosted Contact Center for UCCE platform. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting for call flow change or Holiday request. Cisco Call Manager at some instances Cisco IPCC & UC Skills - CUCX, CVP, CUCM, Cisco IM & presence Exposure on CISCO IVR Call Studio platform. Should be ready to work in 24/7 business support environment Should be having 4-5 years of experience on Cisco Voice platform. Should be having work experience on CUCM/UCCE/UCCH/CVP platforms Should have strong verbal & written communication skills CCNP-Voice certification is added advantage. Sound understanding of end to end VOIP Telephony Architecture Cisco UCCE L3 Support Essential Requirement Cisco UCCE/Cisco CVP/UCM/Voice Gateways and Voice XML/Cisco Routing Technology. Good to have Verint solutions/VMware + vCenter/eGain Multimedia Technology/Linux/Nuance TTS/ASR To be experienced and fully competent in own area. To manage and be involved in one or more aspects of networks/system/software/service development from requirements capture/definition through concept demonstrators to creating, testing, integrating and delivering mainstream operational products, packages, projects, services or platforms. The work may range from investigating new technologies to developing scalable and resilient solutions. ,
Keyskills :
ciscocallmanager callflow ciscoipcc ciscovoice callmanager contactcenter changemanagement writtencommunication remotetroubleshooting im ivr cvp voip cucm ucce ipcc sound verint echnicalsupp testin