Cloud Success Architect

Job Description

Cloud Success ArchitectPosting Location : Location IN-PunePosting date 22 hours ago(12/1/2021 9:50 AM)Job ID 91531 Workday ID R-0189046 Category Technical Support About the job The Red Hat Cloud Services Success team is looking for a highly energized and motivated Customer Success Architect to join us and reduce the time to value for Red Hat Cloud Services customers in Pune, India. In this role, you will use an engagement based delivery model and be involved in assisting customers to get started with Red Hat OpenShift on public cloud, integrate with their enterprise IT, and migrate existing workloads. The Red Hat Cloud Services Success teams mission is to engage with customers and partners early in their public cloud journey, in order to ensure customers get maximum value from their Red Hat investment. As a Customer Success Architect, you should be well versed in public cloud, hybrid cloud, and DevOps technology, with the inherent ability to easily form individual and group trust partnerships, and act as an ambassador for Red Hats products and services. As a key part of a global team, you will be proactive, acting with agility, flexibility, and solutions orientation technically and in your customer engagements, thereby ensuring exemplary standards are met that will enhance the development of the team, and Red Hat as a company. What you will do

• Develop and maintain trust relationships with customers and partners, rapidly understanding customer s business, technical needs, and required outcomes, aligned to Red Hats product roadmap
• Effective communication skills for presenting to all customer levels; use engagements to capture customer feedback across Red Hat products and services, advocate for this feedback across the Red Hat organization
• Act as an advocate for innovation and the early adoption of cloud technologies
• Deliver technical and practical engagements, to translate technology based concepts into actual customer implementable solutions, including application development and delivery within the scope of a production pilot
• Engage with Red Hats internal teams, customers, and partners to ensure a positive cloud technology onboarding experience resulting in long-term enterprise success
• Travel, to a maximum of 25% of the time, to visit customers, partners, conferences, and other events, following Red Hat s COVID-19 guidelines
• Work alongside customers to build software factories to test, build, and deliver applications to Red Hat OpenShift
• Implement Red Hat OpenShift best practices
• Continuously learn as Red Hat and ecosystem technologies change

What you will bring

• Extensive experience working in enterprise software or Software-as-a-Service (SaaS) from a development, engineering, support, or quality assurance (QA) perspective
• Practical knowledge of DevOps and agile concepts, application development and deployment tools
• Ability to deliver consultative type customer facing engagements with minimal supervision
• Outstanding verbal and written English communication skills, with ability to convey complex information to customers clearly and concisely
• Demonstrable presentation and facilitation skills
• Ability to act as an ambassador, increase Red Hats influence with key industry experts by helping to develop, articulate, and refine our overall strategy, technology vision, and case examples of customer impact
• Practical experience with one or more public cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a must, with recent Public Cloud certification is a big plus; experience with hyperscaler services like AWS RDS and Azure Postgres is a plus

The following will be a plus:

• Experience with Kubernetes based solutions, like Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem
• Experience building continuous integration and continuous delivery (CI/CD) pipelines to build and deploy applications to Kubernetes
• Experience with tools like Helm, Kustomize, Jenkins, ArgoCD, GitHub Actions, Prometheus, Grafana, and the EFK stack
• Knowledge of programming languages like Python, Go, Ruby, or Java

About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedRed Hat s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Read our complete Statement of Commitment to Diversity, Equity, and InclusionRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.,

Keyskills :
hybrid cloudtechnical supportcontinuous deliveryopen sourcesystem integratorsquality assuranceaffirmative actionsoftware solutionssoftware factoriesopen source software