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Cluster Manager - B2B ARU/Senior Cluster Manager - B2B ARU

1.00 to 10.00 Years   Pune   25 Nov, 2022
Bajaj Finserv Lending Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    * Duties and Responsibilities - Campaign Designing: Own the campaign designing on Unica & Responsys for EMI network customers & Prospect for all ARU businesses & VAS Design campaign automation across channels Ensure channel customer & dealer governance is followed in all campaigns as & when needed Performance Monitoring: Monitor campaign performance for all ARU businesses Publish performance of campaigns to internal spocs & external spocs on a regular basis Stakeholder Management: Support internal business & product SPOCs for execution of campaign within stipulated timeline & report sharing Expectation management of stakeholders Liaise with external support executives * Major Challenges - Business escalations caused by technology glitch or difficulties Dependency on external vendors & tech teams for reporting data in backend server & application issues Expectation management of business spocs (internal & external) * Key Decisions / Dimensions - Escalation Management Prioritization based on business requirement & KPIs Reporting on time Minimum glitch or defaults in campaigns designed Execution within TAT , * a) Qualifications Post Graduation MBA or Graduate - IT b) Work Experience Total Experience: 1 6 years Relevant Experience: 3 4 years Should have excellent understanding and prior experience in SQL, UNICA, other campaign management tools. Prior experience in the Financial Services / Credit card Industry will be an added advantage. Should have proven track record in Campaign management. Should have excellent communication & technical (SQL& Tableau) skills along with strong presentation skills. High motivational levels and being a self-starter are essentials. Manage communication status reporting; define standard delivery reports, and create new ad hoc reports using available tools (e.g. SQL, Tableau). Design, develop and execute complex rules using SQL and Tableau.

Keyskills :
salesmarketingbusiness developmentretailinsurancefinancial servicescampaign managementescalation managementsqlvastatdesigncreditbackendvendorsbusinessprospectreporting

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