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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Attending to customer inquiries over official support channelsEnsuring that priority customers get immediate treatmentAbility to handle most cases independently, not reliant on mentorshipAbility to utilize all internal tools, without special role based functions includedMaintaining quality standardMinimum amount of replies to achieve case resolutionEnsuring SLA s for each specific customer in regards to support are upheldFollowing recommended optional and mandatory department proceduresReporting daily to rest of the team via shift summaryResponsible for meeting expectations on base KPI s as defined by team leaderCandidate should be able to do the multitasking and switch the work to priority one depending on the need.Raise the right priority at the right time to the seniors / development team with proper channel.A full time 4 year degree in a technical field (BE - CS/ IT) preferred with a strong academic record.4- 5 years of experience in engineering / programming work experience with RDBMS (Ex: SQL Writting complex stored procedure, Understanding indexes, Understanding data casting, ), API integration (json, XML), SSL and networking concept. Any exposure to VOIP services will be added advantage.Should be able to understand the complete communication flow from sourse to destination be it with any protocol.,
Keyskills :
sql api ssl sla kpi voip rest rdbms casting engineering integration communication BusinessAlignment CISA ep ting netw king BusinessInf mationServicesLibrary CertifiedInf mationSecurityManager CertifiedinRi