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Customer Care Executive

0.00 to 3.00 Years   Pune   13 Oct, 2021
TIGI HR SOLUTION PVT LTD
Job LocationPune
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic),Customer Care Executive
EmploymentTypeFull-time

Job Description

CUSTOMER SERVICE EXECUTIVE (CSE)!Salary:192,000.00 - 253,500.00 per yearJob Summary:Customer Service Executive (CSE)plays a crucial role in providing an interface between the customers and the client company.Responsibilities and Duties:The responsibilities & duties of aCustomer Service Executive (CSE)would be:

  • To handle the customer queries and escalations systematically, providing them the best solutions.
  • To handle the customer calls and tickets (emails).
  • New customer addition and customer retention.
  • Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
  • Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow-up to ensure that appropriate actions are taken on customers/clients requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigations.
Qualifications, Skills & Experience:The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or provide solution to the customers problem. A clear and pleasant speaking voice and fluency inEnglishis required.Qualification:Any Graduate or Under-GraduateNumber of Positions: 02 onlyExperience:Freshers,0 to 2 Years (Customer Service Executive, CRM or Customer Support/Customer Care experienced preferred).The major skills and competencies required in a candidate are:
  • Good communications skills: English (Both verbal and written), Hindi & Marathi.
  • Ability to listen and active problem solving skills.
  • Good interpersonal skills.
  • Ability to handle pressure.
  • Basic Computer Knowledge.
Benefits:
  • Limited Calls. No heavy call flow level, per day (mostly less than 40).
  • Day Shift only.
  • Semi voice process (mail + calls), good exposure to handling process improvement along with regular routine work.
  • Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
Location:Pune.Salary:12,000 to 16,000 (In-hand) per month + PF, E.S.I.C & Health Insurance Benefits. (192,000.00 253,500.00 per year)Gender:Male/Female (Anyone can apply)Job Type:Full-time (On Company Pay-roll).Shift Timings:Day Shift (Regular Shift) only.Job Types:Full-time, FresherSalary:192,000.00 - 253,500.00 per year

Keyskills :
englishcommunication skillssemi voice processcall flowsemi voicecallingcustomer carecustomer serviceinterpersonal skillsvoice process

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