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Customer Care Specialist

2.00 to 5.00 Years   Pune   21 Jan, 2020
Veritas Technologies
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

  • Serve as the first point of contact for Customers and Partners for general queries relating to licensing, entitlement, portal access, and technical support.
  • Quickly respond to customer calls, web cases, emails and chats.
  • Deliver a high level of service and provide prompt resolution to ensure customer satisfaction
  • Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed
  • Adhere to defined case handling processes and use appropriate reference materials and internal knowledge documents efficiently.
  • Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
  • Build and maintain customer relationships in support of Customer Onboarding and Customer retention
  • Facilitate a positive and productive team environment
What skills, experience and education you need as a team member to succeed:
  • Minimum of 3 years Customer Service experience (or equivalent experience) and there is no maximum limit for number of years of experience
  • Excellent English business communication skills (Read, Write and Speak)
  • Experience in working in 24x7 environment is a must
  • Experience in Software and Technology industry is preferred
  • Experience in customer relationship management tools is preferred
  • Experience in Enterprise Resource Planning tools such as Oracle is preferred
  • Ability to quickly respond, efficiently manage time and multitasking
  • Ability to explain complex ideas in simple terms
  • Problem solving skills and meticulously work across cross function teams to resolve customer issues
  • Proficiency in Microsoft Office Suite
,

Keyskills :
customer relationship managemententerprise resource planning root causefortune 500 data managementsales technical supportbusines

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