hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Executive

2.00 to 4.00 Years   Pune   09 Dec, 2021
Tata Communications Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaApplication Programming / Maintenance,Embedded / System Software
EmploymentTypeFull-time

Job Description

Date:07-Sep-2021Location:Pune, IndiaCompany:Tata CommunicationsRoles and responsibilities:

  • Responsible for the equipments operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability of an IP Network.
  • Ensure efficient & effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC & SOC issues.
  • Maintain quality standards to achieve optimal levels of operation and KPI targets.
  • Tracks and monitor network traffic and performance to ensure minimal interruption to network switches.
  • Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues.
  • Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management.
Skills & Experience:
  • Experience in IP Network Operations
  • LTE/GSM network operations experience.
  • IoT Operations knowledge
  • VPN (Fortigate, Cloud VPN, OpenVPN) monitoring, management of users, troubleshooting of connectivity issues
  • Terraform for infrastructure deployments
  • Ansible playbooks for standard roll outs and upgrades
  • Vcenter, VMs, PowerCli, automation
  • Jenkins jobs for standard support tasks, automation
  • Prometheus/Grafana/Nagios refinement of dashboards based on realtime lessons learned, monitoring
  • Ssh, Bash, Ubuntu, networking, GCP, vpcs, authentication
  • json/yaml/python
  • Kafka, Rabbitmq, Postgres, optimization
  • Good Understanding of NB-IOT with any operational knowledge in this area
  • Working knowledge about Network Function Virtualization and related areas.
  • Operational experience with Linux, VMWare, Kubernetes, Docker environments
  • Familiarity with Bash scripts, Python, Java/JSON, XML etc. a big plus
  • Good communication skills with internal and external stakeholders for Client.
Education Qualification:B.E./B. Tech/DiplomaLocation: PuneJob Segment:Linux, Developer, Java, Virtualization, Customer Service, Technology,

Keyskills :
LinuxJavaVirtualizationCustomer ServiceTechnologyDeveloper

APPLY NOW

Customer Service Executive Related Jobs

© 2019 Hireejobs All Rights Reserved