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Customer Service Representative

2.00 to 7.00 Years   Pune   07 Oct, 2019
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD

Job Description

This person will be primarily responsible for the day-to-day support of production applications in an e-commerce environment involving international ocean transportation with a focus on customer service. The person is also responsible for ensuring that INTTRA provides excellent customer service and support by understanding the customers operating demands and how INTTRA is meeting those demands with business solutions. Duties & Responsibilities: Handle incoming calls and provide customer satisfaction Address customer inquiries to resolution Perform end to end registration processing Monitor production and test system shipping industry electronic transactions Monitor production error notifications Internal and external communication of EDI transaction errors Manage problem escalation through to problem resolution Provide training to customers over phone/ WebEx Accept and react to all local carrier related issues via e-mail or phone Live chat assistance Act as Product specialist to maintain up-to-date product information and training materials (applied to specific representatives only) Job Specifications: Education & Professional Qualifications: Associates or bachelors degree in business preferred. Experience in transportation industry in Carrier Operations, Supply Chain Operations, Freight Forwarder or Customs Brokerage Operations is a plus 2+ year experience in customer service required Experience in working on Salesforce is plus. Skills & Qualities: Excellent communication skills (written & verbal) Fluency in any of these languages a plus: French, Italian, Arabic, Russian, Portuguese, German, or Spanish. Service oriented, customer service minded Possess pleasant, yet assertive telephone personality with good listening skills Analytical, problem solving skills Proficient in MS Office applications and web applications Experience in EDI languages is a plus Special Work Hours Requirement: 5-day work week, shift duty. Varied start/ end times available. May need to work on weekends and holidays. Qualifications Skills .,

Keyskills :
german shipping italian arabic training customs edi french ussian webex supply freight ocean

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