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Customer Success Manager Night Shift

2.00 to 3.00 Years   Pune   14 May, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaCustomer Service (Domestic),Sales / BD
EmploymentTypeFull-time

Job Description

Customer Success Manager Night Shift (CSM- 02) Pune, India | Experience level: 2- 3 years minimum There is no better job satisfaction than to have a successful customer. If you have the creativity to overcome any obstacle, attention to detail to make sure that you dont miss a single beat, analytical bend of mind to produce winning strategies every time and possess the right mix of technology know- how and people skills, we would love to hear from you.A Customer Success Manager (CSM) plays a key role at ShopSocially. The CSMs responsibility is to support ShopSocially merchants in the US time- zone and make them successful with the ShopSocially product. ShopSocially offers excellent remuneration packages.JOB RESPONSIBILITIES: Work closely with customers to understand their key business priorities and ensure that we are successfully addressing them. Look at customer performance data on a daily basis and communicate areas of opportunity. Identify patterns among customer performance and contribute towards developing best practices, FAQs and knowledge base for using ShopSocially platform Timely response to all merchant queries via email or phone Debug merchant problems and report bugs to the engineering team and get them fixed Ensure customer satisfaction.,

Keyskills :
marketinganalyticalbusinesssalescsmsonboardingengineeringremunerationperformancecustomer serviceknowledge basecustomer relationsexceptional mentor coachpeople skills

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