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Customer Support Engineer - US Shift

2.00 to 5.00 Years   Pune   15 Oct, 2021
Screen Magic Mobile Media Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

  • 2 to 5 years of experience in technical / customer support domain. Exposure to international customers is preferred.
  • Excellent written and verbal communication skills.
  • Good troubleshooting skills and a passion for problem solving and investigation
  • Ability to work under pressure with conflicting priorities and deadlines, yet maintain a customer-centric focus
  • Knowledge and experience of Salesforce CRM administration preferred. Candidates with no experience but excellent knowledge of Salesforce fundamentals will also be considered.
  • Good knowledge of setting up and troubleshooting Process builders and Workflow rules.
  • Good understanding of granting permission to profiles/users via different methods
  • Good understanding of org-wide sharing settings.
  • Good understanding of Reports, Dashboards and analytics
  • Good experience of configuring relationships, custom fields and Apex code.
Desired:
  • Comfortable to work in the USA timezone.
  • Customer case / escalation handling experience
  • Tele-comm domain experience
Key Responsibilities
  • Provide technical support to Screen Magic customers on our enterprise communication products and ensure they are successful.
  • Diagnose problems with the product, troubleshoot customer issues and provide solutions in a timely manner.
  • Exceed customer expectations by providing outstanding customer service
  • Develop relationships and collaborate with developers, product managers, account managers and sales to provide creative solutions and improve customer satisfaction
  • Contribute to the product knowledge base while working on customer issues
What working at SMS Magic Offers At SMS Magic, people growth is parallel to company s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients.We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual.Plus, we offer
  • The freedom and flexibility to handle your role in a way that s right for you
  • Gain exposure to a dynamic and growing global business environment
  • Exposure to innovative and cutting-edge technology and tools
  • Scope to showcase one s analytical capabilities and make high impact contributions to Business teams
Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognised as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we ll make our ambition to be the World s best Messaging Partner a reality.About SMS Magic: Founded over 10 years, we ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises.Our commitment to every customer is, We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition .If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible.SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.Read mode about us at: www.sms-magic.com,

Keyskills :
troubleshootingnetworkinglanoperating systemscomputer hardwaremusic makingsalesforce crmknowledge baseproblem solvingcontact centerscustomer support

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