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Db2 Database Administrator

4.00 to 6.00 Years   Pune   28 Jun, 2021
BMC Software
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Description and RequirementsFrom core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.BU Description:BMC Intelligent Z Optimization and Transformation or IZOT, highlights how BMC is helping our customers run and reinvent with Mainframe. With robust product portfolio, IZOT empowers customers to make the mainframe as adaptive as any other platform and help them to transition their mainframe into an Autonomous Digital Enterprise (ADE).Primary Roles and Responsibilities:As a Technical Support Analyst, you will typically be the first contact for some products and as backup for others during EMEA hours. Your job function will be dependent on their product knowledge of the case being worked on at that time.Specific Job functions for Technical Support Analysts (IZOT)

  • Customer relationship management.
  • Daily management of cases that the individual is assisting with.
  • Service level management.
  • Workload Management.
  • Identifying own education and training needs.
  • Collecting initial configuration and diagnostic information and further information and diagnostics if necessary.
  • Initial search of Knowledge Base and other information sources and product related documentation as needed.
  • Basic analysis of customer query or problem.
  • Daily management of cases assigned to the individual.
  • Reviewing cases prior to the next level of Technical Support Analysts.
  • Ensuring the correct severity level and priority are assigned to the customer query or problem.
  • Communicating workarounds and fixes to the customer.
  • Verifying that workarounds and fixes are acceptable to the customer and then closing the case.
  • Ability to work outside of normal EMEA business hours to support local and international customers will be required on occasion.
QUALIFICATION:REQUIRED SKILLS: Technical Skills and Experience
  • Approx. 3 4 years experience in Mainframe environment, preferably z/OS Db2 database administration and/or system programming.
  • Prior experience on projects that required a good understanding of the software development life cycle and methodology.
  • Preferred but not required prior experience in technical support of Mainframe applications and databases.
  • Experience in supporting and troubleshooting production issues.
  • Experience in assisting to de-bug issues and production problems.
  • Experience in recreating production issues.
  • Mainframe software maintenance experience. Experience with either IBM, CA or BMC solutions preferred but not required.
  • Familiarity with Mainframe tools, programs, utilities, and tools, i.e. TSO, ISPF, Clist, REXX.
DESIRED (NICE-TO-HAVE) SKILLS:
  • Customer service and interpersonal skills.
  • Problem solving ability.
  • Ability to learn quickly.
  • Presentation skills.
  • Attention to detail and ability to follow procedures.
  • Team player - Ability to work with local and remote teams.
  • Ability to work independently.
  • Excellent oral and written communication skills.
  • Self-motivated.
  • Innovative thinking.
  • Good English skills are required for all Technical Support Analyst.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,

Keyskills :
database administrationproduct portfolioknowledge basetechnical supportenvironmentdatabasessupport analystsproduct knowledgesoftware development life cyclebehavioral trainingtuningperformance tuninglife cycle

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