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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
DescriptionRole Purpose- Post Production support & Bug fixing incl. minor CR development. - Should be familiar with Amdocs products like CRM, OMS, SOM, ODO etc. (version 8.2 & above)- Should be able to analyze the production issues by scanning the log files/code walk-thru.- Should be familiar with development activities using agile methodology and automation scripts.- Managing the system KPI/SLA- Creation of scripts to automate the processes (shell scripting, python)- very strong understanding of CRM/OMS/SOM/ODO architecture and the integration among those applications.- Provide support to projects and testing.- Provide support during the minor/major release.- Able to write scripts using SQL, PL/SQL while fixing the data in CRM/OMS/SOM DB.- Should have at least 3 years experience in production support activities for CRM/OMS applications.- Experience in Fixed Line of business is an added advantage.Accountabilities, Competencies & KPIs- Suggest improvements in the existing process to reduce the order fallouts.- Able to liaise with other support teams in resolving the complex issues.- Adherence to processes and standards defined- Ensure high system availability #_VOIS,
Keyskills :
businesssqlagileagile methodologypost productionmisproduction supportbug fixingscanningdocumentationcustomer serviceinsurancefinanceadherencescriptingfixed lineplsqlscriptsamdocs