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Director - Client Growth - Collaborative Marketing Platform

3.00 to 6.00 Years   Pune   06 Jun, 2023
Macro Hire
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Director - Client Growth For Leading Collaborative Marketing PlatformGlad to share opening for a Director - Client Growth in leading collaborative marketing platform. Candidates having 6+ years of experience in strategic advisory services or account management in Technology company and 3+ years experience in managing customer facing teams working with global enterprise customers can apply for this role. One must have proven leadership & interpersonal skills across stakeholders.About the role :The position serves as a key member of the Global Customer Success team. As a Client Partner, you will have the responsibility of engaging with Enterprise Clients and nurturing Revenues via trust-building, promise delivery, cross-sells and up-sells. This role will also build and lead a team of Account Managers to achieve the quarterly & annual revenue targets. Roles and Responsibilities:- Drive team strategy and execute superior customer success management to global enterprise customers- Lead a team of Consultants / Sr. Consultants. Lead by example to cultivate and maintain organization culture and best practices within the team- Building long-term trusting relationships at all levels within our Enterprise Tech Clients- Working with Clients to establish and achieve critical goals on a monthly, quarterly and annual basis- Drive expected results in the areas of adoption, usage, business value, friction and overall relationship- Engaging regularly with Enterprise Clients via strategic and operational discussions to evaluate needs and strategic direction- Being the customers advocate inside organization to meet customers needs- Ensure smoother integration & interaction procedures with other functions, such as sales, product, and engineering- Handle customer and internal escalations and deal personally with difficult customer situations and issues. - Feed Product Intelligence and Customer Intelligence to the product, engineering, and customer success teams- Continuously identify ways of process improvement and increasing productivity of the teamDesired Candidate Profile:- 6+ Years Experience in strategic advisory services or account management in a Technology SaaS company- 3+ years managing customer facing teams working with global enterprise customers- Proven leadership and interpersonal skills across external and internal stakeholders- Strong understanding of business drivers, processes and delivering solutions that meet customers expected business outcomes- Excellent organization and project management capability- Excellent communications skills, both in written and verbal communications, with the ability to deliver effective group presentations, group facilitation and one-on-one consultation is a must- Ability to analyze and enhance best practices, processes and procedures to improve efficiency and effectiveness of customer facing teams- Must have the ability to multitask in a dynamic, fast paced environment- Comfortable carrying a revenue target & quota- MBA from Tier 1 / 2 school is preferred- Strong people leadership skills who can inspire confidence in team,

Keyskills :
advisory servicespeople leadershipprocess improvementproject managementleadership skillsworking with clients

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