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Duty Manager - Command & Control Center

3.00 to 5.00 Years   Pune   09 Jul, 2020
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaOperations Management / Process Analysis,Sales / BD
EmploymentTypeFull-time

Job Description

Maersk Line IT supplies global solutions and connectivity to more than 35,000 A.P. Moller Maersk employees in 118 countries. Some of the keywords in our work environment are: Innovation, Creativity, Challenges and Personal growth. You will build a strong international network through extensive liaising with stakeholders worldwide and access a wide range of further career opportunities within Maersk Line IT and the rest of the A.P. Moller Maersk Organisation.Show More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance. ORShow More Key responsibilitiesEnsure business service levels across the Maersk IT estate are maintained to the highest standards Clear business led communication to senior IT and business stakeholders Make operational decisions based on data provided by shift resources to restore business service or address urgent security events Manage vendors to resolve the issue and stop any ongoing business impact Document, communicate and log follow up actions for later triage, prioritisation and action to avoid reoccurrences.Show More We are looking forWorked in a high-pressured IT Operations 24/7 function Must be able to lead in a rapidly changing, very complex and technical environment Must be able to translate technical issues into transparent business language Highly organised and business service first attitude with a strong personality to be able to push back on requests where necessary Must be hands on and be able to work under pressure Must be a leader and a team player and able to work with and through others Broad technical knowledge across IT Operations Good understanding of cloud technologies and application architectureShow More,

Keyskills :
front officecustomer servicesalesfront deskmarketingit operationsservice levelsemployee engagementworking environmentcareer opportunitiesrestcloudaccesstriage

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