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Executive Housekeeper

2.00 to 0.00 Years   Pune   11 Oct, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaHousekeeping
EmploymentTypeFull-time

Job Description

Posting Date Jul 19, 2021Job Number 21077686Job Category Housekeeping & LaundryLocation Sheraton Grand Pune Bund Garden Hotel, Raja Bahadur Mill Road, Pune, Maharashtra, India VIEW ON MAP Brand Sheraton Hotels & ResortsSchedule Full-TimeRelocation NPosition Type ManagementLocated Remotely NAt Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all we ve got on property and off. When guests stay with us, it s not just a room with a bed that they re buying. It s an experience. We re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.JOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 2 years experience in the housekeeping or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESManaging Housekeeping OperationsEnsures guest room status is communicated to the Front Desk in a timely and efficient manner.Works effectively with the Engineering department on guestroom maintenance needs.Supervises the property general cleaning schedule.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Inventories stock to ensure adequate supplies.Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.Supports and supervises an effective inspection program for all guestrooms and public space.Communicates areas that need attention to staff and follows up to ensure understanding.Ensures all employees have proper supplies, equipment and uniforms.Managing Departmental CostsParticipates in the management of the department s controllable expenses to achieve or exceed budgeted goals.Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.Ensuring Exceptional Customer ServiceResponds to and handles guest problems and complaints.Strives to improve service performance.Empowers employees to provide excellent customer service.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Conducting Human Resources ActivitiesParticipates as needed in the investigation of employee accidents.Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.Ensures employees understand expectations and parameters.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Observes service behaviors of employees and provides feedback to individuals.Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.Participates in the employee performance appraisal process, providing feedback as needed.Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.Participates in employee progressive discipline procedures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.,

Keyskills :
performance appraisal processhousekeepingfront officegeneral cleaninglaundrycleaningbudgetingon thetrainingfront deskguest servicenew hire training

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