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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software,Sales / BD |
EmploymentType | Full-time |
Field Service EngineerAt Dell Technologies, world-class service doesn t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there s an issue with a customer s product, we ll analyze it, identify the cause, recommend a solution and document the problem. Join us as a Engineer on our Product Services team to do the best work of your career and make a profound social impact.What you ll achieveAs a Field Service Engineer, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.
Keyskills :
commissioningautomationtroubleshootingsitesalesit operationsfield servicetechnical supportoperating systemsperformance metricscustomer satisfactioncarestepemailmetricshardwaresoftwareticketingdiagnosis