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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
The successful candidate will be aligned with our Finance Operations Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA s. Solving queries related to cash applications and coordination with customers is required. You should have a good understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following: Ensure timely closure of payments with high degree of accuracy Respond to customer queries through call and/or email Research unapplied payments and work with customer to identify the root cause and resolve open issues on account Work with internal teams to drive process improvements to minimize customer escalationsJob requirements Must be fluent in Italian/Spanish/French/German language skills (for language roles only) Excellent written and verbal communication skills with strong customer service focus Ability to prioritize, multi-task and work with minimal supervision Drive for continuous learning and self-development Flexibility to change as per the changing requirements of the business Minimum 2 years experience in O2C domain, preferably cash application Flexible to work in night shifts Basic excel skills involving Vlookup, Sumif, pivot, etc., Degree in Finance, Accounting or other related field Previous experience 2-3 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role B2 certification for language roles (Italian/Spanish/German/French) For language roles only Degree in Finance, Accounting or other related field Previous experience 2-3 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role B2 certification for language roles (Italian/Spanish/German/French) For language roles only
Keyskills :
ms excel pivot tablesprocess improvement accounts receivableroot cause language skillscustomer service process improvement projec