| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 12 Lakh/Yr |
| Industry | Advertising / MR / PR / Events |
| Functional Area | Administration / Facility / Transport,Marketing / Communication |
| EmploymentType | Full-time |
Hotel Receptionist/Front of House Job DescriptionGENERAL DESCRIPTIONThe Hotel Receptionist is responsible for providing a friendly, welcoming and efficientservice to all hotel guests, in line with the hotels vision and values on customer satisfaction.The main purposes of the hotel reception areas staff are to respond courteously to guestsrequests, play a part in the general running of the reception desk and help the GeneralManager to maintain a smooth room bookings service.MAIN TASKS AND RESPONSIBILITIES1. To undertake front of house duties, including meeting, greeting and attending to theneeds of guests, to ensure a superb customer service experience.2. To build a good rapport with all guests and resolve any complaints/issues quickly tomaintain high quality customer service.3. To deal with guest requests to ensure a comfortable and pleasant stay.4. To assist in dealing with customer complaints in an effective and courteous manner,providing or seeking solutions as quickly as possible.5. To be responsible for accurate and efficient accounts and guest billing processes.6. To assist in keeping the hotel reception area clean and tidy at all times.7. To undertake general office duties, including correspondence, emails, filing andswitchboard, to ensure the smooth running of the reception area.8. To administer all routes of reservations to ensure that room bookings are made andrecorded accurately.9. To ensure that all reservations and cancellations are processed efficiently.10. To keep up to date with room prices and special offers to provide accurate informationto guests.11. To report any maintenance, breakage or cleanliness problems to the relevant manager.12. To administer the general petty cash system and float in an accurate manner.13. To undertake all training as required (eg, first aid, health and safety, customer service).14. To adhere to all fire safety test procedures and to assist in the evacuation process in theevent of fire.15. To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post asand when required.SKILLS AND EXPERIENCE REQUIREDA friendly and welcoming approachHigh standards of dress and presentationAbility to remain calm during difficult situations or in a very busy environmentThe ability to work unsupervisedExcellent interpersonal skills, including a pleasant telephone mannerGood administrative skills and the ability to use email and booking systemsGood team working skills.SKILLS AND EXPERIENCE (DESIRABLE):Previous customer service experiencePrevious experience in hospitalityPrevious experience in media and promotionsPrevious experience in Health & Safety, First Aid etc.
Keyskills :
customer complaintsbillinginterpersonal skillstest procedurescompatibility testingsalescustomer servicehotelhousetypingemailmicrosoft officepetty cashfire safetycashadministrative skillsfirst aiddata entrydifficult situationsreception a