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Global Service Operations Manager

4.00 to 8.00 Years   Pune   05 Mar, 2021
TMF Group
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Location Preferably, Pune. But globally open.

  • Responsible for planning, coordinating, and managing a global team performing Service Management / Operations / capacity management activities across TMF globally.
  • Responsible for the effective implementation of the Incident Management, Problem Management and Change Management.
  • Responsible to drive operational KPI s in a global matrix organisation for all Service Management activities.
  • Responsible for communicating with the incident business stakeholders and point of contact for all Major Incidents.
  • Candidate should have ITSM experience on incident, problem, change processes capacity management.
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
  • Someone who can represent business impact experience within Global Technology Services, also capable enough to drive service reviews with business.
  • Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule, and conduct incident reviews both for internal and vendor provided services.
  • Professional attributes:
  • Candidate should possess strong analytical skills.
  • Candidate should possess strong communication skills for handling client 3rd party stakeholder communication.
  • Candidate should have ability to work under pressure able to drive results.
  • An overall understanding of the technology landscape is a must.
  • A new generation service manager, who would look for the impact creation, rather than someone who would look for ticket numbers.
  • Someone who can drive calls, starting without directions but closing with great outcomes.
  • Someone who would have created setup service organisations would be an added advantage.
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Keyskills :
customer servicesalesmanagementreportingagilepossess strong analyticalstrong communication skillscontinuous process improvementmusic makingservice levelfund accountingchange managementservice managementproblem managementservice operations

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