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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Finance / Accounts / Tax |
| EmploymentType | Full-time |
The incumbent acts as the Subject Matter Expert for the team responsible for the quality check of the daily operational activities to meet the service standards set, reporting directly to the Team Lead.Process Covers dealing with all Transactions related to Security booked by the Business Group and ensure that they are instructed/settled in the Market as per the defined timeline.Highly motivated with the ability to work under pressure and extended hours where necessary, whilst maintaining a high degree of accuracy.Extended description:Review the work processed by subordinates. Ensure all daily checklists are completed.Formulating controls and implementing the same.Meeting all the function specific training needs and support.Monitor daily work of team members; carry out 1st level of control and procedure checks.Provide team support in subject matter in solving client queries and onshore support and other supportive functions.Identify areas of improvements in the process/ procedure to enhance/ extend the services.Providing frequent feedbacks and updates to the TL regarding the team s performance and process.Monitor and critique daily work of team membersIdentify and escalate to Team Lead potential performance and/or operational problems within the unitProvide team support including, but is not limited to, systems expertise and advanced subject matter training or experienceWork closely with internal departments and management to ensure that daily work produced meets quality/accuracy and timeliness requirements as outlined in applicable service level agreementsEnsuring that Control Checklist is signed on a daily basis highlighting the exception to the pre-defined format in case there are any, by the end of each day.Updating the Process Log & PNQ Log, based on the data set processed on a daily basis.QualificationsThe incumbent acts as the Subject Matter Expert for the team responsible for the quality check of the daily operational activities to meet the service standards set, reporting directly to the Team Lead.Process Covers dealing with all Transactions related to Security booked by the Business Group and ensure that they are instructed/settled in the Market as per the defined timeline.Highly motivated with the ability to work under pressure and extended hours where necessary, whilst maintaining a high degree of accuracy.Extended description:Review the work processed by subordinates. Ensure all daily checklists are completed.Formulating controls and implementing the same.Meeting all the function specific training needs and support.Monitor daily work of team members; carry out 1st level of control and procedure checks.Provide team support in subject matter in solving client queries and onshore support and other supportive functions.Identify areas of improvements in the process/ procedure to enhance/ extend the services.Providing frequent feedbacks and updates to the TL regarding the team s performance and process.Monitor and critique daily work of team membersIdentify and escalate to Team Lead potential performance and/or operational problems within the unitProvide team support including, but is not limited to, systems expertise and advanced subject matter training or experienceWork closely with internal departments and management to ensure that daily work produced meets quality/accuracy and timeliness requirements as outlined in applicable service level agreementsEnsuring that Control Checklist is signed on a daily basis highlighting the exception to the pre-defined format in case there are any, by the end of each day.Updating the Process Log & PNQ Log, based on the data set processed on a daily basis.,
Keyskills :
qualitycheck servicelevel trainingneeds assetservicing helpingclients financialmarkets servicestandards financialservices operationalactivities clientservice set finance control onshore training mpower