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IT professional

2.00 to 3.00 Years   Pune   14 Jul, 2020
Amdocs Development Center India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,IT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Organizational Level 1 :Amdocs Corporate Units Organizational Level 2 : Amdocs GO Manager : Mike DsouzaTalent Acquisition: [[recruiterName]] Required Travel : Minimal Open to Relocation : Relocation - No Referral Bonus Reward Amount* : 25,000.00 * In case this job is open for Amdocs employees only Refer Friend to Job option is disabledWho are we Every day, billions of transactions, calls and messages that hold the world s communications fabric together run on systems that Amdocs has helped to create.Because we work with some of the largest and most innovative companies on the planet, our work makes an impact. Over the past four decades, we have continually reinvented ourselves, and as we keep moving into exciting new areas such as media, gaming, IoT, 5G, cloud services and more, there are always opportunities for us to grow and develop. We will nurture your entrepreneurial instincts with open doors and promote your ability to seize the day. Our company is built of amazing people, a supportive atmosphere and a culture built on mutual support, respect and a feel good factor that can only happen in a workplace built by the kind of people that Amdocs employs.Make your career journey with us.In one sentenceResponsible for setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organizationWhat will your job look like

  • You will install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications.
  • You will document service request with appropriate communication with customer for resolution, and observations, if any, using incident and service request management system
  • You will understand business requirements and provide appropriate solutions within the approved budget and timelines.
  • You will provide appropriate support according to roles and SLA.
  • You will comply with and be aware of HW, SW and Security policies
  • You will collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution.
  • You will manage relationships with relevant PC vendors for hardware and software needs, as required.
  • You will ensure timely support to VIP customers and appropriate TAT for critical project requirements.
  • You will participate in POCs and global PC projects, and undertake testing of new generation PC equipment such as desktops, laptops, screens, dumb terminals.
  • You will support war-room provisioning, town-hall support, meeting room support, etc.
  • You will create and update process documentation and the relevant records to support compliance requirements related to ISO-20000:2011 certification.
  • You will manage and lead Root Cause Analysis, Lessons Learned and prevention processes to meet high standard deliverables and ensure company methodology is followed.
All you need is.
  • B.Sc. in Industrial Engineering / Software Engineering.
  • 2-3 years of PC support experience.
  • Hands on experience in Server Administration
  • Experience in Windows 7/10.
  • Experience in Networking , Cisco Networks.
Why you will love this job:
  • You will have responsibility of setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization.
  • You will provide appropriate support according to roles and SLA.
  • You will Comply and Collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution.
,

Keyskills :
root cause analysisservice request managementroot causeclient coordinationtechnical complianceprocess documentationbusiness requirementsindustrial engineeringautomotive locksmithingiotviptatrootclouddesignamdocs

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