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It Service Desk Executive

1.00 to 3.00 Years   Pune   22 Sep, 2022
Job LocationPune
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaHardware / Telecom Equipment Design

Job Description

    • Process : ITGender : Male / FemaleNo. of Positions : 20About ProcessAs an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis incident Problem, Change and Configuration management, Service incidents and queries within the agreed service levelsPerform Service Requests based on Standard Operating ProceduresWork on scheduled tasks as part of Change ManagementDuring change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirementsActs as the routine contact point, receiving and handling requests for supportResponds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriateEscalates complex or unresolved incidents.Systematically interprets user problems and identifies solutions and possible side effectsUses experience to address user problems and interrogates database for potential solutionsManaging Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaintsUses experience to address user problems and interrogates database for potential solutionsTitle : Service Desk AdministratorLocation : Mumbai-AiroliRequirement : Good communication skills in English (8/10)TIS Service Desk-L2, (Mandatory)Must have handled issues independently and suggest/ implement services improvements plansShould be able to identify and highlight scope of automation to lead or ManagerMust have experience into resolving hardware related issues and technical supportExcellent Technical skills . Immediate joiner will be preferable.Education: Any graduate with minimum 1 -5 years of experience of into Service Desk SupportShift timings : 24/7 Rotational ShiftSalary Range: up to 6 LPAWeekly Off : 2 Rotational offAge :Upto 30 yearsRounds of Interview : HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)Operations (Check capabilities & discuss compensation)Documents: Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Payslip)
    • Keywords / SkillsService Desk , It Helpdesk , Hardware Support , Hardware Installation ,Software
    • Mandatory Skills- Not Mentioned -
    • Total Experience1 Yr to 5 Yrs
    • Salary TypeYearly
    • Annual Salary OfferedRs 4.0 Lakh / Yr to Rs 6 Lakh / Yr
    • Location of the JobNavi Mumbai
    • Job Type :Full time
    • Shift Type :Rotating

Keyskills :
hardwarehardware supporthardware networkingit supportit helpdeskremote desktopsoftware installationhelpdesk

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