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it service operations engineer

5.00 to 7.00 Years   Pune   06 Aug, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

it service operations engineer in puneWhat will your role beMonitor and co-manage Bengaluru IT SupportParticipate in local and global IT projects ensuring timely deliveryEnsure resolution of IT requests within defined SLAsManage IT asset lifecycle- from procurement to disposalWork closely with contractor IT team and provide L2 support to manage escalated issuesKeep regular interactions with the leaders to seek feedback and perform actionRegular check and act to ensure all compliance activities like patching, data backup is happeningPerform daily checks of IT infrastructure to ensure proactive resolutionCoordination with IT Vendors for IT infrastructure supportMaintain all relevant IT documentation on day to day basisThe Challenges aheadQuick understanding of the IT infrastructure, various process & policies and tools and getting alignedFocusing on continuous IT delivery in complex IT environment ,Managing the expectations of IT and business stakeholders ,Participating and delivering various critical IT projectsManaging SLA and improve user satisfactionQualificationsYour Key success factorsMinimum 5 to 7 years of IT Infrastructure support with Professional certification such as MCSA, CCNA, RHCECustomer service oriented with good problem solving attitudeDecent written and verbal communication skills, Team playerFlexible to work overtime when neededUsing the industry experience to resolve critical issuesMeeting ultimate user satisfaction Understanding the KPIs, SLAs and making sure all the IT tasks are completed within stipulated timeContinuous learning Keep on learning new technologies which will be play a key role to success of new IT deploymentsskillsWindows10.It Support, Access management qualification B.E/ B.Tech

Keyskills :
it infrastructure supportit deliveryit projectsproblem solvingit documentationit infrastructureservice operationscommunication skillsverbal communication

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