Lead - Service Delivery (Provisioning & Configuration)

Job Description

Job Family DescriptorTo provision IP/ MPLS based services on Tata Communication Global Enterprise network.The position is available in 24 * 7 shifts.To performing migrations and change managements on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring the activity completion in stipulated time frames.b) Major ActivitiesPerforming migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.Provision IP/ MPLS based services on Tata Communication Global Enterprise network.For managed customers the customer device configuration is to be carried out.The position is also responsible for testing the configured and migrated customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters.The above-mentioned configuration and testing of services to be done on primarily on Cisco and Alcatel Lucent devices.II) Person Specification:a) Essential Qualifications:Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 4 yrs of experience.b) Requisite Skills:TechnicalSound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols and Switching.Configuration and troubleshooting skills on Cisco and Alcatel Lucent routers is a must.Network device configuration, migration and maintenance experience of at least 4 years in an organization of repute.FunctionalExcellent knowledge and hands-on on Network Fundamentals, Routing protocols and Switching.Good configuration and troubleshooting skills on Cisco and Alcatel Lucent routers (Hands-on) are a must.Systems/process knowledge are key drivers on the job.BehavioralSystematic approach towards work areas.Should be able to cope up excellently under stressful circumstances.Good communication skillsc) Work ExperienceShould have worked in a service providers environment where network device configuration, migration and maintenance would have been a Core activity.Familiarity with Cisco equipments/ALU 7750 SR devices and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is desirable.CCIP/ CCNP certifications or equivalent Alcatel Lucent certifications and exposure to SAM tool would be an added advantage.4-8 years experience in Networking field.Broad outline of the RoleHandle the allocation of orders among teams Provide guidelines for processing of orders Handle major escalations Conduct meetings with service assurance to discuss provisioning issues Participate in meetings with other cross functional teams including engineering product configuration teams field operations around new solutions and requirements Conduct weekly review meetings with back end teams Participate in all team meetings Provide inputs around automation opportunities May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Delivery Operational role responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures May Provide first level of supervisory management to a work team that includes professional roles May also supervise technical and administrative staff Self sufficient capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Work group team focus Education BE MBA Diploma BE Equivalent Experience 4 8 yearsPurpose - Broad objective of the roleOperating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeSize and Scope of Role - Other size parametersMinimum qualification & experienceOther knowledge/skillsKey ResponsibilitiesTechnical CompetenciesKnowledge / SkillsCommunication SkillsJob Segment: Cisco, CCNP, Network, Consulting, MBA, Technology, Service, Management,

Keyskills :
presentation skillscontent managementcustomer relationsms office