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Manager 2, Service Delivery

5.00 to 10.00 Years   Pune   22 Dec, 2021
Dell
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Manager 2, Service DeliveryJoin us as a Manager 2, Service Deliveryon our Remote Professional Services team in Pune, do the best work of your career and make a profound social impact.What you ll achieveAs a Manager 2, Service Delivery you will lead a team of Solution Architects and Deployment Engineers who would cater to the North Americas Data Protection suite business.You will:

  • Lead a Division of North Americas team members to work on deployment and designing of Dell Data Protection Suite and help in achieving high CSAT
  • Partner with Program Management, Resource Management, Enablement, Onshore stakeholders and leadership to ensure high quality of delivery standards are maintained along with process hygiene
  • Resolve high-profile escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on our platform.
  • Develop the vision, goals, priorities, Objectives and Key Results (OKRs) and work alongside the global team to accomplish them; ensure high-quality customer service and ongoing team technical skill development.
  • You will maintain high ESAT while ensuring growth in business for your division. You would be required to be the SPOC, single face of representation, owner for your division both to your external and internal stakeholders
  • You will be required to collaborate with your direct leadership on meeting compliance asks, business strategies and liaison with peers to deliver on time
Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:Essential Requirements
  • 12+ years of overall IT experience
  • IT industry experience with proven expertise in Backup products, high level understanding of Infrastructure services, Cloud concepts and latest trends in the IT world
  • Experience in managing teams/ people and guiding, leading them to a goal and delivering resolutions for enterprise customers and Escalation Management
  • Experience managing teams spread across diversified locations
  • Strong operational experience and handling large enterprise customers
  • Outstanding communication skills in both written, verbal communications, business presentation and articulation skills
Desirable Requirements
  • Experience directing and maximizing the benefits of collaborating with global teams.
  • Experience of performance management
Here s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Application closing date: 31 Jan 2023Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .,

Keyskills :
service deliverycustomer servicecareer developmentlarge enterprisebonus programscorporate liaisonequal employment opportunitymachine learningprogram managementmedical historyeuropean works councils

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