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Manager - Account Management

5.00 to 8.00 Years   Pune   26 Jan, 2023
Medi Assist India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    THE COMPANY: Medi Assist aims to deliver informed healthcare decisions to a billion lives connected by our technology, partnerships and human touchExplore more:www.mediassist.in KEY RESPONBILITY: - Planning and supervising changes and managing the daily operations of customer service.- Setting up and meeting performance goals and targets.- Maintaining current knowledge of industry new developments, productions, and involvement in network communication.- Recording statistics, performance levels and feedback of clients and preparing the reports.- Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes.- Reviewing the staffs performance, determining training needs and scheduling training sessions.- Responsible for the efficient functioning of CRM by ensuring that the Team attends to customer calls & Networking with the concerned departments to settle the query.- Resolving escalations from other departments- Responsible to monitor Key performance Indicators- Responsible for corrective and Preventive action- Responsible to ensure Inspection and Correct response to the customer calls .- To liaison with major Corporates / Insurer for ID card issues, Claim related issues, Cashless authorisations, Endorsements and Renewal of policies Corporate Presentations.- To ensure that TAT of ID cards and claims for designated Corporate are within the parameters defined. Retention of clients.- Required Qualification- Medico Graduate- BAMS, BHMS, BDS, BUMS, BPT, MBBS,

Keyskills :
daily operationscardsretentiontatoperationscorporate liaisoncoachingbonustrainingnetworkingbpttraining needsclaimsrecording

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