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Manager - Collections

1.00 to 7.00 Years   Pune   03 Dec, 2020
Job LocationPune
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

* Duties and Responsibilities - Responsible for giving end to end solution for any collection related complaints to the walk-in customers Responsible to coordinate with all collection departments (Credit cards, GCL, NPL, SF, Digital, Non-Digital, SAL, PLCS,) to resolve the complaint To maintain trail of complaints and ensure on time closure in system To Co-ordinate with Branch Customer Service Team , * Excellent Customer handling skills Knowledge of Collection Process & Hierarchy Decisiveness Solution Oriented Approach Proficient in MS Excel and Advanced Excel Good communication skills & Negotiation Skills Demonstrated ability to lead from the front & excellent relationship skills.

Keyskills :
advanced excelcustomer servicecustomer handlingnegotiation skillscommunication skillsnplplcsexcelcardsclosurenegotiationdecisivenesscommunicationMicrosoft WordMicrosoft OutlookPowerPoint

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