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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Telecom / ISP |
Functional Area | General / Other Software,Sales / BD |
EmploymentType | Full-time |
DescriptionCustomer advocate Continuously identifies opportunities to improve the customer experience (using the service, creating views from passive probes) Service Ownership - Management SLAs, notification and escalation processes. Single Point of Contact for service clarifications Leadership Ability to drive collaboration of cross-functional teams, ensuring a end to end service mentality through the entire delivery chain. Business View Continuously seek for optimization opportunities throughout the value chain (e.g. Process optimization, synergies with other propositions,.) Analytics Skilled in data analysis tools available, is able to create meaningful dashboards to reflect service quality for the various service stakeholders Vendor Management Service and SLA / OLA Design with Partners & contract mgmt. Knowledgeable of Agile methodologies. Excellent skills required to defend the implementation of non-functional requirements user stories. Good technical understanding of the technologies used to build our products and services Excellent knowledge of service architecture dependencies Process skills : ITIL Processes, CSI/CMM processes, Agile/SCRUM, Requirements Definition & Analytical Troubleshooting & Understanding Technical skills : Jira, Confluence, Remedy etc. #_VOISSkillsDev OpsSecurityMaintain and RepairSoftware EngineeringImplementation and IntegrationCodingCloudAutomation and Robotics,
Keyskills :
customer experienceservice qualityspare partsworkshoptechnical skillswarrantyprocess optimizationdata analysissalesvendor managementcustomer service