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Manager - Process Support Services - BFS

8.00 to 12.00 Years   Pune   06 Jun, 2023
Leading Financial Services Provider
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryEngineering / Construction
Functional AreaOperations Management / Process AnalysisGeneral / Other Software
EmploymentTypeFull-time

Job Description

    The Role & Responsibilities TresVista is looking to hire a Manager in the Process Support Services who will lead and manage a team of RAs, Research Specialists, and Team Leads. A Manager will be primarily responsible for planning, directing, and overseeing the operations of the department. A Manager will also be responsible for the development of a company culture that emphasizes quality, continuous improvement, and high performance. Prerequisites:- Strive to achieve excellence - Inspiring and influencing personality - Building understanding and trust - Collaborating for success - Understanding issues and finding solutions - Excellent communication and interpersonal skills - Developing and mentoring people - Gathering information - Good project management tool knowledge Other requirements: - Microsoft Office skills (including Word, Excel, PowerPoint) - Ability to manage cross-cultural boundaries - Able to work independently and as part of a team - Ability to handle pressure and deliver against stiff deadlines Key Role Deliverables:- Contributing to the overall operational strategy for data quality function and responsible for the implementation of the strategy within the team - Encouraging Kaizen and LEAP mindset in the team - Demonstrating flexibility and responsiveness to changes in the market and innovative measures - Providing timely and continuous feedback for performance improvement - Encouraging and motivating the team members - Creating reports to track the teams utilization and update the Manager Departmental Management:- Being responsible for oversight of data quality team, maximizing effectiveness, providing direction for the team and acting as the key escalation point for query resolution - Adopting appropriate performance management techniques to enable achievement of all related business and individual performance objectives - Increasing value proposition of the process and people - Monitoring sector/business trends and clients so that their expectations regarding delivery timings are managed effectively - Pro-actively managing relationships, performance and service levels with stakeholders including financial services and other support services, e.g., IT, re-engineering, compliance & others Controls and Service Quality:- Assisting the head of the department in defining and implementing a framework to ensure controls are maintained - Driving improvements in productivity and efficiency using appropriate efficiency metrics (KPI- s) Team Management:- Goal setting and performance review of direct reports - Providing guidance, coaching, and mentoring where appropriate - Recruiting and retaining the highest quality talent into the team - Demonstrating a proactive approach to all activities and creating the environment for others to emulate this behaviour - Instituting knowledge sharing / best practice sharing forums and provide appropriate training, coaching for the team,

Keyskills :
data qualityoffice skillsservice levelsmicrosoft officesupport servicesquery resolutionknowledge sharingproject managementfinancial servicesperformance reviewinterpersonal skills

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