Manager, Product Development

Job Description

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleManager, Product Development Manager, Platform Management, Global Loyalty SolutionOverviewMastercard s Global Loyalty Platform Product team is responsible for platform management and innovative product development of platform capabilities to support a global loyalty products and services business. The Rewards Platform team is in the process of re-platforming our legacy platform into re-usable micro-service architecture with a focus on API driven digital first approach to support the future platform vision while we continually innovate and deliver results for our customers.The group is responsible for driving alignment of business and technology for product development activities focused on building and executing a spectrum of services that support an end to end digitally enabled rewards suite, analytics, user management, promotion scoring engine, administration, customer service, and customer website experience applications. What are we looking for Are you motivated to be a part of bringing a redesigned platform to market on a global scale Do you enjoy working with dynamic, cross-functional teams in a fast-paced, high-visibility role Role tServes as product owner in scrum environment, managing feature backlog and business prioritization for assigned capabilities. tWorks closely with Rewards Product Managers to translate product enhancements to platform capabilities built digital first to support multiple products. tTranslates business requirements and customer experience feedback into features and functions that drive the platform capability roadmap. tCollaborates with other areas (e.g. Legal, Product Management, O&T, etc.) to deliver business requirements and ensure solutions development is aligned with business objectives. tTeams with platform owners to remove redundancy of platform capabilities. tPartners with O&T in the overall delivery of platform services, quality, and stability. tContributes to the strategies, design choices, and execution plans to deliver high-profile new features and capabilities for our customers. tGoverns, prioritizes and monitors feature development and associated defects of assigned platform capabilities while evaluating trade-off decisions between multiple products in the portfolio. tInterfaces with technical development team to translate platform product requirements into technical specifications ensuring mutual understanding and minimizing time to market. tValidates technical delivery and ensure that output complies with definition- of-done and is fit-for-purpose for loyalty products. tDocuments and informs internal stakeholders of the new development features and/or defect fixes as released. tManages escalations, assess the alternative to resolve (path to green), builds a plan for resolution, and delivers.All About You tDemonstrated ability to operate with independence and autonomy tAbility to communicate accurately and concisely about what the Rewards platform capabilities support in a way that enables products to leverage easily tDetail oriented leadership qualities that build an open and trust-based environment tStrong verbal and written communication skills with the ability to speak at both business and technical levels. Candidate will have no issues presenting to audiences of all sizes when necessary. tComfortable and flexible working across multiple time zones tCollaborative, analytical, and problem-solving skills tEnjoys diving deep to understand of the platform s capabilities and underlying technologies. tCan debate the delivery strategy with business teams, architects, engineers, and designers tDemonstrated experience building relationships, partnering with and influencing dependent teams while building an open and trust-based environment tSome travel required, potentially international (under normal travel environment) Background preferred in one or more of the following: tAgile Methodology tTechnology Development tBusiness Analysis tDigital Product Development, APIs, cloud based, micro-service architecture tPrior experience in Loyalty program technology is a plusCOVID-19 Considerations We value the safety of each member of our community because we know we re all in this together. In many locations, which may change over time, we ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.About MastercardMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodationmastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Keyskills :
equal employment opportunityproblem solvinguser managementdigital economycustomer serviceproduct managementproduct developmentbehavioral trainingcustomer experienceplatform management