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Manager- Technical Publication

2.00 to 7.00 Years   Pune   25 Nov, 2022
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Responsibilities & Key Deliverables Annual Training planning, and preparation of Training calendar.Preparing and updating training centre team on newly launched and existing products.Looking after maintenance of training centre, its aggregates and housekeeping as well as live tractors, implements and training facility.Development of working cut models of training aggregates, toy models and live cut models of tractor child parts for easy understand ing of its construction and working.Designing and development of tractor aggregates mounting trolleys for ease of training and hand ling.Development of Training Portal for CCMs use for data capturing and updation.Imparting Area Office and Out Station trainings on need base.Evaluating internal Customer Care team, training and enhancing their technical skills.Co-ordination, development and dispatch of Service Bulletins to PAN India dealers.Coordination and planning with various departments and HR for imparting orientation training to new joinees in other departments of Swaraj Division.Responsible for keeping abreast with the ground level ways of working and accordingly improvising the Training content and methodology for imparting effective training.Managing Swaraj Satkar programme @ Mohali planning, coordination with AO and its execution.Planning and execution of Co-Tech programmeTraining, evaluation and recognition.Development of Special tools for newly launched products.Support in development of tractor publications Operator Manual and its translation in 8 languages.Development of Workshop Service Manual of newly launched tractors.Development of training material Audio visuals, LED models, animated videos, Service Training Notes, Technical Data book etc.Enhancing training facility for imparting training on new product aggregates, special Tools etc Preferred Industries Media/Evnt Mgmt/PRResearch & DevelopmentFacility ManagementMaintanenceAdministrativeScience & TechnologyAdministrative and STeaching / Training Education Qualification Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelor of Engineering in Production; Bachelors of Technology in Automobile; Bachelor of Engineering in Mechanical; Bachelors of Technology in Production; Bachelor of Engineering in Automobile General Experience 3-7 Years of relevant experience as Product Trainer in Tractor Industry(2 Years of front end experience as CCM is Preferred) Critical Experience Minimum 3 years of relevant experience as Product Trainer in Tractor field.Thorough technical knowledge of working of Tractors/ Implements.Clear understanding of the prevailing Farm Practices Mahindra Leadership Competencies Strategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from Failures System Generated Core Skills Innovation - ProductCustomer ExperienceCustomer Relationship Management (CRM)Product InnovationProduct Knowledge & ApplicationProject Planning & ExecutionTool DevelopmentMaintenance ManagementProduct Knowledge - AggregatesHousekeepingContent DevelopmentStock ManagementTraining DeliveryTeam ManagementTraining Needs Analysis (TNA)Dealer ManagementDispatchingTraining & DevelopmentTraining DesignProgram ManagementUser Manual DevelopmentFacility ManagementProcess Knowledge - ManufacturingTechnical KnowledgeProduct Knowledge - Farming ApplicationsConsumer InsightingTrend Analysis System Generated Secondary Skills Job Segment: R&D Engineer, Engineer, Engineering ,

Keyskills :
needs analysisrelationship managementfront endcustomer caretraining material

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