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Microsoft Lync Server SW/Application Tech Support Practitioner

6.00 to 8.00 Years   Pune   18 Jan, 2021
Accenture
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Pune
  • Must Have Skills :Microsoft Lync Server
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :
      • Key Responsibilities : Provide exceptional customer support at troubleshooting and operations Experience in diagnosing and troubleshooting system, application and network related issues Technical support via phone, email and portal to internal and external users UC collaboration products and services O365, Skype for business online, Microsoft Teams Demonstrable experience of incident and problem management Excellent customer facing communications skills verbal and written
      • Technical Experience : L3 support engineer: The role is a combination of M365 and on-prem technologies: MS Teams and Identity management a Knowledgeable and experienced with M365; i Proficient level of: Azure Active Directory, AAD Connect tool, SharePoint online, OneDrive and MS Teams certified professional would be nice b Proficient understanding of Windows Server Active Directory and Identity management;
      • Professional Attributes : Excellent written and oral communication skills
      • Educational Qualification : BE or Equivalent
    • Additional Information : NA
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Keyskills :
windows serveractive directorycustomer supporttechnical supportproblem managementoral communicationidentity managementcommunication skillsprofessional services

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