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Network Infrastructure SW/Application Tech Support Practitioner

1.00 to 2.00 Years   Pune   12 Apr, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :12
  • Work Experience :1-2.5 years
  • Work location :Pune
  • Must Have Skills :Network Infrastructure
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :
      • Key Responsibilities : -Perform daily operational tasks submitted by customer through ticket system -Prepare network or infrastructure Visio topology diagrams,write SOP,maintenance plans and provide status reports other operational, maintenance tasks -Troubleshoot network problems, network device configurations -Coordinate with other teams various department administrators to facilitate connectivity issue resolution
      • Technical Experience : A: Basics of OSI model TCP IP and IP Subnetting B: Understanding of Virtual Machines C: LAN and WAN networking protocols and technologies, including switching, routing eg, Layer 4-7, DDoS, etc
      • Professional Attributes : A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ready to work in shifts
    • Educational Qualification : BE Preferred
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Keyskills :
osi modelvirtual machinescommunication skillsnetworking protocolsprofessional serviceswritten communicationtechnology operations

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